Privacy Policy

Effective Date: 1 July 2025  |  Jurisdiction: United Arab Emirates

1. Introduction

petsorigin.com is operated by Pets Origin, a brand of The Percentage FZ-LLC, registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates. This Privacy Policy explains what personal data we collect, how we use it, and your rights. By using this website, you agree to the practices described here.

2. Data We Collect

We collect the following when you use our website or place an order:

  • Full name
  • Delivery address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party providers; we do not store card details)
  • Order history and purchase behavior
  • Device and browser information via cookies
  • IP address

3. How We Use Your Data

We use your data only for:

  • Processing and fulfilling your orders
  • Sending order confirmations and invoices
  • Communicating about delivery status or order issues
  • Sending reorder reminders or promotions via WhatsApp or email (only if you have opted in)
  • Improving website performance and user experience
  • Complying with UAE legal obligations applicable to RAKEZ-registered entities

We do not use your data for profiling, automated decision-making, or any purpose beyond what is listed above.

4. Data Sharing

We do not sell, rent, or trade your personal data. We share it only with:

  • Logistics and courier partners – to fulfill and deliver your order
  • Payment processors – to securely process transactions
  • UAE government or RAKEZ authorities – when required by law, court order, or regulatory obligation

All third parties are required to handle your data securely and only for the stated purpose.

5. Data We Do Not Collect

We do not collect:

  • Passport or Emirates ID numbers
  • Banking credentials
  • Sensitive personal data such as health, religious, or political information

6. Cookies

Our website uses cookies to maintain your session and cart, understand how visitors navigate the site, and improve performance. You can disable cookies in your browser settings, though this may affect website functionality. We do not use cookies for cross-site advertising or tracking.

7. Data Retention

We retain your personal data for as long as necessary to fulfill orders and comply with applicable UAE legal obligations. After this period, data is securely deleted.

8. Data Security

We use industry-standard security measures including encrypted connections (HTTPS) and restricted internal access. No system is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

9. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal retention requirements
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 7 business days.

10. Marketing Communications

We will only contact you for promotional purposes if you have explicitly opted in. You can opt out at any time by replying STOP to any WhatsApp message or clicking unsubscribe in any email.

11. Third-Party Platforms

Orders placed on Amazon UAE or Noon UAE are subject to those platforms' own privacy policies. This Privacy Policy applies exclusively to petsorigin.com.

12. Children's Privacy

Our website is not directed at individuals under 18. We do not knowingly collect data from minors. If you believe a minor has submitted data to us, contact us immediately and we will delete it.

13. Changes to This Policy

We may update this policy at any time. Changes are effective upon posting with a revised date. Continued use of the website constitutes acceptance.

14. Contact

© 2025 The Percentage FZ-LLC. All Rights Reserved. Pets Origin is a brand of The Percentage FZ-LLC.